Using Remote Assistance

Requesting help using Remote Assistance

Sometimes the best way to fix a problem is to have someone show you how. Remote Assistance is a convenient way for a distant friend to connect to your computer from another computer running a compatible operating system, such asWindows XP, and walk you through your solution.

By following the easy steps in Remote Assistance, you can use WindowsMessenger Service or an e-mail message to invite a friend to connect to your computer. After he or she is connected, your friend will be able to view your computer screen and chat with you in real time about what you both see. With your permission, your assistant can even use his or her mouse and keyboard to work with you on your computer.

To start Remote Assistance

1. Click Start, and then click Help and Support.
2. Click Invite a friend to connect to your computer with Remote Assistance.

Notes

• Both you and your helper must be using either Windows Messenger Service or a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.
• You and your helper need to be connected to the Internet while using Remote Assistance.
• If you are working on a local area network, firewalls might stop you from using Remote Assistance. In this case, check with your network administrator before using Remote Assistance.
• If for some reason you are unable to send an invitation by using e-mail orWindows Messenger Service, you can create and save an invitation. On the first page of Remote Assistance, click Invite someone to help you. On the next page, click Save invitation as a file (Advanced), and follow the instructions to save the file. You can then send the saved invitation file to your helper in the manner you choose, such as copying it onto a floppy disk or a shared network location, sending it over another e-mail service or an FTP connection, and so on.

Search:

Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps, Administration Tools, Remote Assistance, Device Manager, Helps support Center, Computer Helps

Read More

Password Security in Remote Assistance

Using password security in Remote Assistance

If you send an invitation in an e-mail message, you should specify a strong password for the assistant to use, in order to protect your computer from someone pretending to be your helper.

Strong passwords are important because the tools and computers that people use to guess passwords continue to improve. Passwords that once took weeks to break can now be broken in hours.

Remember to communicate the password (for example, in an e-mail message) to your assistant beforehand.

The password should:

• Be at least seven characters long.
• Contain letters, numerals, and symbols.
• Have at least one symbol character in the second through sixth positions.
• Be significantly different from prior passwords.
• Not contain your name or user name.
• Not be a common word or name.

Note

• If you set a password, the person you invite will need to know it in order to connect to your computer. The password is not automatically sent to the invitee.

Read More

Windows file system

Before formatting a volume or partition, consider the file system with which to format it. Windows 2000 and Windows XP support the NTFS file system, File Allocation Table (FAT), and FAT32. NTFS is the recommended file system forWindows 2000 and Windows XP because it supports several features that the other file systems do not, such as file and folder permissions, encryption, large volume support, and sparse file management. However, you must format the volume or partition as FAT if you plan to access files on that volume or partition from other operating systems, including MS-DOS, Windows 95, Windows 98,Windows Millennium Edition, and Windows NT 4.0.

Choose NTFS only if you are running Windows 2000 or Windows XP and you want to take advantage of NTFS features.

The following features are unique to NTFS:

• Compression
• Disk quotas
• Encryption
• Mount points
• Remote storage

In addition, NTFS is required on all dynamic disks and GUID partition table (GPT)disks.

For more information about installing multiple operating systems on a volume, see Installing more than one operating system on your computer.

Read More